Terms & Conditions

Arrivals & Cancellations

Please arrive at least fifteen minutes prior to your appointment to allow time to relax and complete a consultation form.
Late arrivals regrettably result in shortened treatment time, charged at full rate.
Credit card details may be requested to secure your appointment and a deposit may be charged for appointments over half an hour long.
Clients wishing to change or cancel an appointment are asked to provide twenty-four hours notice, or the full cost of the appointment will be chargeable.
Treatments may not be reduced on the day as your therapist’s time has been reserved especially for you.

Children

We regret that due to health and safety, we are unable to have children in the salon during treatment times unless pre-arranged with a senior member of staff. We understand that sometimes leaving your little one at home might be difficult so please let us know in advance of your treatment that this may be the case. We will try to accommodate you as far as possible but we have other clients in the salon whom we need to consider.

Complaints

Should you be unhappy with your visit to Rare for whatever reason, please kindly let us know in writing within twenty-four hours. Please send these to rarebeauty@btconnect.com.

Courtesy

We respectfully request that all mobile telephones are switched off whilst you are in the salon.

Deposits

During busy periods, deposits may be taken for treatments to secure booking times, however these are non refundable and non transferable.

Gift Vouchers

Beautiful Gift Vouchers are available to purchase

  • From the salon in person
  • Over the telephone

Vouchers are valid for a period of six months, are not subject to extension and cannot be exchanged for a cash value. They can be purchased for a specific treatment or a value.

Opening Times

Monday: 9.30am – 6pm.
Tuesday: 9.30am – 6pm.
Wednesday: 9.30am – 6pm.
Thursday: 9.30am – 8pm.
Friday: 9.30am – 6pm.
Saturday: 9am – 5pm.

Bank Holidays: if there is enough of a demand, we may at our discretion, open on certain bank holidays. Payment for any treatment booked will be taken in advance.

Christmas Opening Times:

Open for Business as usual, but will be closed on the official Bank Holidays. 24th December and 31st December the salon will be closing at 3pm, outside of this, for the week between Christmas and New Year, the salon is by appointment only.

Parking

Easy parking is available close-by.

Refunds

Please note that we do not offer refunds on any treatments or gift vouchers.

Special Consideration

Please advise our staff if you are pregnant or have any special medical needs so that treatments may be adapted or recommended.

Students

We are pleased to offer a treatment discount of 10% on production of evidence to support student status. This offer being available Monday – Friday excluding late nights.*

N.B. This percentage is not available on already discounted treatments or offers.

* Excludes medical cosmetics, gift vouchers.

Therapist Requests

Whilst every effort is made to ensure that you have the therapist of your choice, we regret that this may not always be possible and could be subject to change.

N.B.

We reserve the right to withdraw discounts, offers and services without prior notice if deemed necessary.